Privacy policy

Who is responsible

Bella Property Management manages the information used to provide its property services and operate this platform. Contact us at info@bella-property.com, telephone +34 680 62 55 00, or Urb. Terrazas de la Bahia, Bloque 2, Portal 2a, Casares Costa, 29690 Málaga, Spain.

Information handled by the platform

Depending on your relationship with Bella, records may include names, contact details, account roles, property and stay details, owner visits, tenancy information, service jobs, photographs and documents. Financial records may contain tax identifiers, invoices, payments and bank information supplied for property administration.

Information comes from you, authorised property owners or team members, booking platforms and connected services such as Beds24. Sign-in and hosting services also handle session information and technical request records.

Why we use this information

We use information to manage bookings and properties, provide owner reports, arrange housekeeping and maintenance, communicate about services, administer accounts and payments, and protect access to the platform.

The relevant legal basis depends on the activity: carrying out a contract or requested pre-contract steps; meeting applicable recordkeeping obligations; or legitimate interests in organising services, responding to enquiries and securing the platform. Where processing requires consent, you can withdraw that consent by contacting Bella.

Required account, booking or billing details may be necessary to deliver the relevant service. Routine calendar and notification automation supports service administration; it does not make decisions about individuals with legal or similarly significant effects.

Guest registration forms

For accommodation registration under Real Decreto 933/2021, Bella collects traveller names, dates of birth, nationality, document details (including document support numbers where applicable), residential and contact details, and the accompanying adult and relationship for minors. These details are processed to meet legal obligations and prepare reporting to the competent Spanish authorities. We do not request ID photographs or card details through this form.

Traveller details are encrypted in storage. Access is restricted to Bella’s platform administrator; property owners, cleaners and maintenance accounts cannot view them. A private booking link permits submission but does not display previously saved identity details. Share the link only with your travelling party. A replacement submission replaces the guest list and requires a new review.

Required statutory traveller registers must be retained for three years from the end of the contracted service. Other incomplete pre-arrival records are retained only as needed to arrange the stay and meet applicable obligations; contact Bella for correction or deletion requests. Relevant hosting and storage providers described below process the information. This form collects information for Bella’s review; it does not by itself verify identity or transmit a police report. Contact info@bella-property.com to exercise your data rights.

WhatsApp messages

The WhatsApp integration uses phone numbers, contact names, message content, message identifiers and delivery or read updates to handle service conversations. Housekeeping alerts may contain the property name, job date and instructions for the assigned cleaner.

Meta processes WhatsApp communications as part of delivering its messaging service. Messages received by Bella’s connected number can appear in the staff communications hub. Connecting the service does not give Bella access to unrelated conversations on your phone.

You can ask Bella to stop optional WhatsApp notifications or use another contact method. Any separate marketing requires the applicable permissions and an option to opt out.

Access and service providers

Access depends on account role. Owners are restricted to their authorised properties; housekeeping and maintenance accounts receive the information needed for their jobs. Bella staff administer operational and financial records. Relevant records may also be shared with owners, service contractors, accountants or authorities where needed for the service or required by law.

Technical providers include OpenAI Sites and Cloudflare for hosting and storage, Supabase for sign-in, Meta for WhatsApp, and connected booking or email services. Each receives information relevant to its function. Some providers may process information outside the European Economic Area; such transfers are subject to applicable data-protection requirements. Contact Bella for details about the providers and transfer safeguards relevant to your information.

Storage, security and cookies

Platform records are stored for the duration needed to administer the relevant account, property, stay or service. Retention also depends on outstanding payments, statutory recordkeeping and the time needed to resolve disputes or claims. Closing an account does not automatically delete records that must still be retained.

The platform uses verified sign-in, role-based access and encrypted storage for integration credentials. Essential session cookies keep users signed in; portal sessions expire after eight hours for staff and workers, or seven days for owners, and can be revoked by Bella. You can sign out or clear cookies to remove the browser session.

Your rights and deletion requests

Where applicable, you can request access, correction, deletion, restriction or a portable copy of your information, object to processing based on legitimate interests, or withdraw consent. Email info@bella-property.com and identify the account or records concerned. Bella may need reasonable information to verify your identity.

Requests are normally answered within one month, subject to the extensions permitted by law. Deletion rights have exceptions, including required legal records. See our data-deletion instructions. You can also complain to the Agencia Española de Protección de Datos (AEPD).

Changes and questions

This notice may be updated when the platform or its data practices change. The effective date above identifies the current version. Contact Bella with questions about this notice or your information.